Clients recognized Brown & James as an unparalleled leader in client service in the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance.
Feedback from leading corporate counsel placed Brown & James in the top 200 firms for client service and named the firm as a Standout in three of the 17 activities clients value most, consider most important, and have the most influence on hiring and rate decisions in driving superior client relationships.
The BTI Client Service A-Team is the only law firm ranking based solely on direct, unprompted feedback from corporate counsel. In-depth interviews with more than 350 corporate counsel reveal Brown & James’ client service is in the top half of the law firms serving the world’s largest clients.